Vertical Solutions -> Contact Center

The Call Centre division has been started based on the same fundamental principles. Our present team consists of highly trained and experienced professionals who have gained their expertise by working with large organisations such as GE Capital and Wipro BPO, (erstwhile Wipro Spectramind). In addition to this, our sophisticated infrastructure enables us to extensively undertake telemarketing campaigns and render technical support services on a 24X7 basis to all business segments. The call centre functions through a client server environment with Computer Telephony Integration (CTI) in VOIP environment having unified messaging which enables us to handle all types of calls - voice, fax, e-mails etc.

Quality Of People We Work With

• Both inbound and outbound mediums of communication facilitating telemarketing, customer service and technical support.
• 100 (scalable to 200) trained and experienced agents.
• Experienced managers, supervisors and team leaders exclusively assigned to customer service project.
• Foolproof reporting structure to ensure quality analysis.
  State of the art technical equipments.
• Experienced quality team and process to ensure that only quality services are provided to the end customer.
• Response rate - 99%.

Quality We Promise

We at LAST PEAK have dedicated our time and energy to ensure that our world wide clientele receive only the very best in quality and service in all spheres of our field of work. We provide our customers with unprecedented standards of quality and support which leaves every client completely satisfied and pleased with our results. We take it upon ourselves to make absolutely no compromises when it comes to punctuality and customer satisfaction. LAST PEAK supplies only the best and we strive to uphold our reputation, no matter what.