LastPeak Group - Converged Solutions, Medical Billing & Coding, Contact Center, Transcription

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Why India

Contact Center :

The LastPeak Contact Centre was envisioned on the principles of flexibility, scalability and cost competitiveness. Our team consists of highly trained and experienced professionals. Our sophisticated infrastructure enables us to undertake telemarketing campaigns and render technical support services on a 24X7 basis to all business segments. The Contact Centre functions through a client server environment with Computer Telephony Integration (CTI) in VOIP environment having unified messaging which enables us to handle all types of calls - voice, fax, e-mails etc.

People We Work With :

• Both inbound and outbound mediums of communication facilitating telemarketing, customer service and technical support.

• 100 (scalable to 200) trained and experienced agents.

• Experienced managers, supervisors and team leaders exclusively assigned to customer service project.

• Foolproof reporting structure to ensure quality analysis.

• State of the art technical equipments.

• Experienced quality team and process to ensure that only quality services are provided to the end customer.

• Response rate - 99%.

The Quality We Promise -Quality Above All Else :

We at LastPeak have dedicated our time and energy to ensure that our world wide clientele receive only the very best in quality and service in all spheres of our field of work. We provide our customers with unprecedented standards of quality and support which exceeds customer expectations. We take it upon ourselves to make absolutely no compromises when it comes to punctuality and customer satisfaction. We strive to uphold our reputation, no matter what.